I bought 2 tickets from this company, they changed the date and time twice, I requested a refund because those dates did not suit me. This was in July 21, all calls and emails that I sent them were unanswered, and when someone answer he had a nasty attitude.
Be careful dealing with this ghost company. Tip for consumers: be ware of this phony travel agent asaptickets. Products used: I bought 2 tickets from a different travel agent. Dear Customer, Please accept our apologies for any possible misunderstanding and delays in the refund and exchange procedure. In case you have any issues with tickets and don't get proper assistance from our Support Team, please refer your feedback asaptickets.
We will do our best to help you in an urgent matter. It was my first time trusting these promotional deals. I was very hesitant, however, due to the extremely kind warm and welcoming attitude of the representative chasrit. L, I was given a peace of mind and calmness that helped me complete the transaction. With honest faithfulness in the transaction. Thank you! Tip for consumers: Just relax and trust it, it works!
I am so grateful for the service and will use her again in the future. Thank you Thalia! Good service with the agent Diego thank you so much for your help you keyed in touch back and forth to make sure we had out flight changed to satisfied us and make our trip a lot more comfortable to bad we didn't have the same luck coming to turkey we paid over dollars to get new reservations plus for our suitcases plus our vacation was cut short for 4 day but over all we made it to spend time with our family.
Very professional and enjoyable to work with a live person. Customer Service was outstanding and follow-up was perfect. I had to fly to New York on a moment's notice as my best friend's husband became critically ill after surgery. She was a wreck and needed comfort. An agent at ASAP patiently worked with me and found me a terrific flight for a terrific price. I was astonished! She was so polite and so knowledgeable I would recommend this service to all of my friends. Definitely using them again.
Wish I would have found them sooner! Representative walked me through each and every step and even asked if I was on a computer or phone so that he could guide me along the process step-by-step! Representative was patient and constantly asked if I understood which I appreciated! They do not pressurize, understand our need and suggest the best plan of the journey and help till you get satisfied until they confirm tickets.
I purchased 2 tickets to Spain fo April right at the beginning of Covid. Products used: The policy is no refund but exceptions like Unable to Enter the Destination Country is a valid reason to refund tickets on all airlines and agencies.
This is an Act of God. Dear Maria, Please send us your contact details and Booking Confirmation Number at feedback asaptickets. Please accept our apologies for any delays caused by the overwhelming number of cancellations and refunds.
Worked with the same Representative throughout over a few days. He was patient, professional, straightforward, knowledgeable and proficient. Plan to use the Service again. Tip for consumers: Being flexible helped me get the price I wanted. I purchase tickets often through ASAP for my whole family for all our international flights.
My agent Mr. Atkinson is a great version of an outstanding employee. He helped me in every way possible in finding the right route, right price to fit our budget and made our decision as pleasant as possible. He is very dedicated to his job and customers and will respond quickly for all correspondence. I will look no farther than ASAP for all my travel needs. And did I mention all their ticket rates are the best ever! Tip for consumers: Ask for agents Atkinson or Eric.
Atkinson is the one I've used for years for all my travel and will always. I've been using Asap tickets since , it is now and I have never been disappointed.
I always get the best rates cheaper than anything I can find online. It worth every penny to het the travelers insurance. They always take care of their customer and I never have to lift a finger. Asap tickets is the way to go. Tip for consumers: If your ASAPticket travel agent is great, always book through them and no one else. That's a clear red flag to me. I'd say there's a pretty good chance that when you call them, the rate adverised won't be available and they will do their best to sell you a more expensive flight.
Don't bother. The advertised fares you are attracted to will not be available when you call. They can not immediatley confirm tickets. You pay them and then they try and get a ticket for you. Buy direct from the airline. Watch also the fees. They pretty much definitely won't have the fares at the advertised fees, and will also give you a very nice handling fee on top of it.
Ultimately it will probably cost you more than booking direct. And that's before we talk a out credit card fees! If you expected me to actually have such fares, you'd be a mug. They work with hundreds of different airlines — including both domestic flights and international flights.
ASAP Tickets is confident that their bulk private fares are the lowest prices on the market. Their Low Fare Guarantee ensures this. You simply need to provide a copy of the itinerary from any of their competitors identical itinerary including the fare basis and fare calculation information.
You can add activities to your vacation package including shows, and museum tickets just to name a few. This is similar to Airbnb experiences. If you want to go all out, they can even schedule your car rental and concierge. The home page shares flight deals, but they have another section for these package vacation deals. Once again, this page has you fill out your information including travel dates and locations.
They will then quote you a price and insist you call or fill out your information so their customer service team can call you. ASAP Tickets has quite the customer service team. They have seven different phone numbers for different countries. More than one ASAP Tickets complaint shared that the company is dishonest and has terrible customer service.
Even with this extensive team of agents, many people complained about their customer service quality whenever issues arose. Depending on the airline, you might be allowed to get a refund or exchange with an expensive penalty fee. This is the same for refunds minus the fare difference. On a side note, make sure to fill out your information correctly.
The ASAP Tickets cancellation policy does allow a 24 hour grace period to fix any typos or mistakes, but you will incur heavy fees after this grace period. Tripadvisor staff has removed this post because it did not meet Tripadvisor's forum guidelines with regards to off-topic chat.
Please limit conversations to subject matter directly related to the host forum. For example: when in the London forum, please stick to topics that relate to travel within the London Metropolitan Area. Off-Topic Chatter is a forum for discussions gone afield from the topic of travel. Please note that the Off-Topic Chatter forum is un-moderated -- the Forum Posting Guidelines are not enforced, with the exception of pornographic images or text, hate speech, unauthorized re-prints of copyrighted text, and messages that promote or encourage illegal activities.
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On the Support forum a long time member posted that they tried to set up a second account just to see what happened and they were given a user name exactly like all the ones we are seeing. They knew enough to work out how they could change their name but said that new members of the site would find it very hard to do so. Read post 39 in this thread from a regular regular contributor who opened a new account and found that it is TA allocating these names.
Omg yhank u so much for that feed back sir as I was just looking into their sight Couse I'm planning a trip to Asia this coming June and as it's my first time flying so far from home last thing I want is to be scammed and loose money before I even get on any plane that's why I always like to check all details on any unhappy passengers as a result of an airplane ticket agents not cool especially when ur trying to travel with ur children and last thing I want is to get scamed or hurt as I'm traveling to a foreign country?
Thank u from j. We will remove messages or topics that contain objectionable language and images avatars or links to pornography , including but not limited to profanity, obscenity, vulgarity, pornographic literature, racial slurs, hate speech, personal insults, hostile comments and threatening language.
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